New Patients Start Here

• We currently serve all states except Arkansas (in process).
• We’re working on Puerto Rico as well.
• We have a physician licensed for Guam, but (so far) I haven’t found a pharmacy that will ship there.

• Independent clinic: no common ownership with any pharmacy — just us connecting you with live, physician-led care online.
• More flexibility in pharmacies + formulations because we’re independent.
• You get a direct relationship with your healthcare provider.
• You have autonomy to collaborate with your provider and, if a medication is prescribed, use the pharmacy of your choice (where clinically appropriate and logistically possible).
• Customer service is a big deal for us. I’ll put our responsiveness up against anyone. (Especially Cassie — she’s a rockstar.)
• We have a phone number you can call. Novel, I know.
• We allow patients to pay quarterly prescriptions monthly (installments).
• We (and our partner pharmacies) help facilitate the shipping process.
• Partner pharmacies ship refrigerated overnight when required — and if something goes sideways, we help make it right.
• You’ve got a pretty direct line to the CEO if you truly need it.

For full pricing details and pharmacy options by state, see our Pricing Page.

• We offer treatment starting at $499/10 weeks through OptioRx (available all states)
• We also offer treatment through several pharmacies for $599/12 weeks
• We offer a $80-$100 discount on starter dosing for those brand new to GLP injectables
• If a given prescription is under/over the standard period, we prorate accordingly.
• The pharmacies available are:
• 503(b) Pharmacies:
• • BPI Labs
  • ProRx
• 503(a) Pharmacies:
• • OptioRx (all states)
  • Hallandale
  • Seven Cells (8 week prescriptions only)
• Miller’s of Wycoff is available at $867/12 weeks, Medivant (15mg Only) is available at $360/4 weeks.

• We offer treatment through several pharmacies for $499/12 weeks, regardless of dosing
• We offer a $100 discount on starter dosing for those brand new to GLP injectables
• If a given prescription is under/over 12 weeks, we prorate accordingly.
• The pharmacies available at this price are:
• • Hallandale
  • Seven Cells (8 week prescriptions only)
  • • In states where Seven Cells is not available, we offer OptioRx at the same price

• If you choose to pay in installments, payments are split into equal monthly payments over the prescription period. IE, if you get 10 weeks of medication, you’ll have 3 installments.

• Yes — we absolutely do.

• Yes — we accept FSA/HSA.
• Some FSA cards can be a little dramatic online. If your card is declined, call us at 504-313-6301 and we can usually process it manually.

• Labs are at the discretion of the physician.
• If you have labs from within the last year, bring/upload them — that often helps.

• Dosing is between you and the physician, but typically we try to continue your care path unless there’s a medical reason not to.

• Starter dosing is for those that are brand new to GLPs, and never taken GLPs previously. Your dosing varies based on your history, goals, and clinical appropriateness. Your physician will guide this during your consult, but will typically be the lowest recommended dose followed by 1 or two step ups over the 10-12 week period.

• Your prescription is between you and the physician, but we do see them prescribe the ability to titrate up over the 12 weeks.

• Eligibility depends on medical history, current meds, and what’s clinically appropriate. Your consult is where the physician confirms this.

• • Your state
  • • Travel a lot? Choose the state you’ll be physically located in at the time of your appointment.
  • Visit format
  • • Phone: the physician calls you
    • Video: you join inside the Healthie portal/app
  • Your physician
  • Appointment type: Initial Consultation
  • Appointment time
  • • If your physician is booked up: keep checking back. We get cancellations/reschedules often, and doctors regularly add availability.

• If approved for a prescription, we’ll credit the $75 to your prescription.
• If you’re not a fit and decide not to move forward during the appointment: we refund the $.
• Why we charge it: no-call/no-shows were wild. Deposits made them plummet. (Thanks, science.)

• Visa, MasterCard, American Express, Discover
• CareCredit (manual process — you’ll need to call us)
• FSA/HSA (if declined online, call us and we can often process it manually)
• Affirm / Klarna – We charge a 3% surcharge on this and it is a manual process. You’ll need to call us. OR avoid the 3% AND make everyone’s life easier by getting an Affirm virtual card or Klarna One-Time Card!

• Mistyped email = you don’t receive your intake forms
• Mistyped phone number = you “miss” your phone appointment (because the doctor called the wrong number)

Email: krewe@joinbigeasy.com
Phone: 504.313.6301

• You’ll receive a Healthie invitation for:
  • Intake forms
  • Secure messaging

Complete your forms before your appointment so your physician can review your history + goals.

• We know some of y’all want hands-on care and attention, and others want an asynchronous platform yesterday 😂
• This helps physicians meet you where you are.

Upfront or installments?

• Upfront
• • You’ll be charged in full (less the $75 credit for the appointment) when we order your prescription.
  • We ship all the medication at once.
• Installments
• • If you select installments, you can expect monthly payments that line up with your prescribed amount. IE, if you get 10 weeks of medication, you’ll have 3 installments.
  • We do ship all the medication at once.
  • Your first installment will have the $75 credit.

• • Please complete everything more than 12 hours before your appointment.
  • The physicians really don’t like meeting with you before all the consents and intakes are signed!
  • We cannot send your prescription to the pharmacy until all forms are completed.
  • The invite to fill out forms comes almost immediately after sign up. If you don’t see them, you may have mistyped your email. Email us at krewe@joinbigeasy.com!

• Confirms identity + eligibility
• Helps prevent fraud/chargebacks
• Ensures your legal name matches pharmacy records (avoids shipping delays)

• Explains what PHI is, how it may be used/shared, your rights, and how to file a complaint.

• Consent for phone/secure video visits
• Confirms the state you’re physically located in for the appointment
• Includes privacy info, what to do if the platform fails, emergency instructions, and records access

• Authorizes charges for prescribed services (subscription-style billing)
• Medication is non-refundable once shipped
• Payment/chargeback expectations and responsibility once an Rx is sent to the pharmacy

• General questions + links to community spaces (Facebook group + subreddit)

• We just like seeing your face. Also: it’s fun to look back at your “before” later.

You can choose Video or Phone.

• This is your time — ask questions, ask follow-ups, ask for help making the plan make sense.
• We never want you to feel rushed.
• If you don’t feel like you meshed well with your physician or didn’t get the care you were looking for, email: krewe@joinbigeasy.com

Our physicians are often booked back-to-back and do their best not to rush anyone. If they’re running late, thanks for your patience — you’ll still be taken care of.
You’ll receive text + email reminders ahead of time.

• The physician will call you.
• Caller ID may not say “Big Easy,” so answer unknown calls around your appointment time.
• If your phone auto-silences unknown numbers, double-check that setting that day.

• Join inside the Healthie app/portal
• If you have a preferred pharmacy, bring it up during your visit — see our Pricing Page for pharmacy options.

• • Email krewe@joinbigeasy.com and we’ll make it right.

Here’s what happens next:

• We automatically charge the card on file for your treatment/medication after your appointment
• Usually the evening of your appointment or the next morning
• If you haven’t been charged by the end of the next business day, message us in the portal.
• After payment, we transmit your prescription to the pharmacy.
• You don’t need to do anything else to “submit” the prescription.

• We automatically charge the card on file for your treatment/medication after your appointment
• Usually the evening of your appointment or the next morning
• If you haven’t been charged by the end of the next business day, message us in the portal.
• After payment, we transmit your prescription to the pharmacy.
• You don’t need to do anything else to “submit” the prescription.

• We ship the full prescription at once. Occasionally, the pharmacies will delay ship a vial, but this is an exception, not the rule.
• Most partner pharmacies will text you when your label is created and when your medication ships.
• Only exception (for now): PerfectRx/ProRx (they can’t send shipping texts yet — yes, we’ve asked).
• We recommend downloading UPS/FedEx apps for better tracking visibility.
• Partner pharmacies ship refrigerated overnight when required.
• On weekends, most pharmacies have limited staff and hours.

When your package shows up: unpack carefully.

Packaging varies by pharmacy. Your vial(s) may be in:

• An amber prescription vial/container (OptioRx, Vita, PerfectRx)
• Individual boxes (Hallandale, Seven Cells)
• The bag everything came in (varies by pharmacy)

Please, for the love of all that is holy, don’t throw out the silver ice pack pouch before checking inside it for your medication.

Lost package? Medication arrived warm? Vials damaged? Message us in the portal so we can help.

Plan ahead so you don’t run out mid-journey:

• About one week before your last shot, request a refill appointment in the portal.

• Open the Healthie app and log in.
• Tap Appointments.
• Tap Book Appointment.
• Pick Follow-up Appointment.
• Choose Phone or Video if prompted.
• Select a date/time and tap Confirm/Book.

If you had a phenomenal experience, leave a review:

• TrustPilot
• Google
• Make a post on Reddit!

• Email: krewe@joinbigeasy.com — tell us what happened and how we can make it right.